Shipping Protection

Shipping Protection is an optional add-on that safeguards your order against loss, theft, or damage during transit. By selecting this protection at checkout, you're ensuring peace of mind from the moment your order leaves our warehouse until it reaches your doorstep.

Lost Packages
If tracking shows no delivery and the item is not received within a reasonable time.

Stolen Packages
If tracking shows "Delivered" but the package is missing from your property.

Damaged Items
If your item arrives visibly damaged or unusable due to shipping.

• Incorrect address entered at checkout
• Items marked “delivered” but left in insecure locations without shipping protection
• Minor cosmetic damage that does not affect product use
• Delays caused by carrier or customs (unless item is lost)

1. Contact our support team within 7 days of the delivery date or expected arrival.

2. Provide your details so we can check your issue. This includes:
Order number
Description of the issue
Photos (for damaged items)

3. We'll review and offer a replacement or full refund as quickly as possible.

A small fee will be added at checkout when you choose to enable Shipping Protection. This covers the full value of your order in case of eligible issues.

• Hassle-free replacements or refunds
• Fast & dedicated customer support
• Confidence knowing you're covered
• No dealing with couriers directly